Privacy Policy

Powersolve Electronics Limited is committed to protecting your data.  This document outlines how we collect and use your data; how we may share your data with our trusted partners and how we protect and secure your data.

We respect your privacy.  We will be transparent in why we hold your data, as well as your rights and the choices you can make with respect to the data we hold about you.

Our responsibilities

If you are a Powersolve Electronics Limited customer, an employee or a visitor to our website, we act as the ‘data controller’ of your personal data.  This means we determine how and why your data are processed.

How we collect your data

There are a number of ways in which we might collect, capture and process your data.  A personal data register is maintained detailing what personal data is held, where it comes from and who it is shared with.  The register is reviewed on an annual basis to ensure it remains accurate.

Examples are such as, but not limited to:-

  • you phone us;
  • we phone you;
  • you email us;
  • you request product samples;
  • you place an order with us;
  • you sign a contract;
  • you register for employee benefits;
  • you browse our website; and
  • you make an enquiry via our website.

Types of data we might collect

Contact data:

Your e-mail address, name, job title, company name, address, telephone number, zip/postal code, country etc.

Financial data:

Your bank account number, sort code or IBAN, bank address.

IP addresses, cookies and similar technologies:

We may obtain information about your general internet usage by using technology such as “cookies”, which store information on the hard drive of your computer. This type of technology helps us to improve our site and to deliver a better and more personalised service for Public Users and our customers. They enable us to:

  • understand visitor numbers;
  • store information about a Public User’s preferences, and so allow us to customise our site according to a Public User’s interests and offer them goods or services in which we believe they will be interested;
  • speed up your searches; and
  • recognise you when you return to our site.

To find out more about cookies, including how to control and disable them, please visit http://www.allaboutcookies.org.

We use Google Analytics and other monitoring software on our site. These types of technologies also allow the proprietor of the technology e.g. Google to also access your information, we have no control over how your information is processed by third parties such as Google. Please read the privacy packages of the provider to understand how your information may be used by these third parties.

3rd party services that we use on our site that may set cookies include: Google Analytics.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Powersolve Electronics Limited public message boards such as social media feeds, this information may be collected and used by others.  Note: Powersolve Electronics Limited does not read any of your private online communications.

Sensitive personal data:

If you are an employee of Powersolve Electronics Limited we may collect some health related information, should you choose to provide it to us voluntarily.  When sensitive data such as Special Category personal data, or personal data that may pose a high risk to the rights and freedoms of the data subject, are identified a Data Protection Impact Assessment shall be conducted.

How and why we collect and process your data

We are mindful of the data protection regulations that require us to process your data lawfully, fairly and in a transparent manner.  Under EU and UK data protection laws, we may only collect and process your data for specific purposes where we have a legal basis to do so.

We may collect certain personal data from you to deliver the services or products which you have expressed an interest in.

Operational reasons:

We collect and use your personal data to effectively run the business to deliver the products and services you have requested.

Marketing reasons:

Marketing information may be sent to you from time to time, on our behalf, to inform you of new products available from Powersolve Electronics Limited.  You can unsubscribe completely at any time.

Improving our customer service and delivery for you:

We may track the web pages on the Powersolve Electronics Limited websites that our customers visit in order to determine which services are the most popular.  This data facilitates providing focused, more appropriate marketing content to our customers.

What does “legal basis” mean?

Consent

You have given clear consent for us to process your personal data for a specific purpose.  You may freely withdraw your consent at any time by contacting gdpr@powersolve.co.uk.  If you choose to withdraw your consent, and if we do not have another legal basis for processing your data, then we will stop processing your personal data.

Performance of a Contract

Processing of your personal data is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

Legitimate Interests

Processing of data is necessary for our legitimate interests or the legitimate interests of a third party, provided that those interests are not outweighed by your rights and interests.  These legitimate interests include:

  • gaining insights from your behaviour on our website;
  • enabling us to enhance, customise or modify our services and communications;
  • determining whether marketing campaigns are effective; and
  • enhancing our data security controls.

In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.

How we secure your data

We have physical and electronic security measures in place to safeguard your personal data.  All Powersolve Electronics Limited employees handling personal data will be provided with training in regard to information security and secure data handling practices, both at induction as well as at regular intervals.

The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party.  We may also allow access to your information by other third parties who act for us for the purposes described in this Privacy Policy or for other purposes approved by you.  Your personal data may be accessed by and processed in other jurisdictions worldwide – including by employees of Powersolve Electronics Limited or by one of our suppliers or partners (this includes staff engaging in, among other things, the fulfilment of your orders, operations and logistics, and the provision of our support services).  Where your personal data are transferred to other jurisdictions, we shall ensure that appropriate safeguards are in place.

If making a purchase through our website your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).  Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.  After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard and American Express.

How long we hold the your data for

We will retain your personal data for as long as we need it in order to fulfil our purposes set out in this Privacy Policy or in order to comply with applicable laws.  These timescales will vary depending on the purpose for which we are holding the personal information.  Powersolve Electronics Limited will securely dispose of personal data, either physically or electronically, in line with our defined retention periods.

How we may share your data with third parties

We may share your personal data with third parties to allow you to benefit from improved services and greater security.  For further details contact us on gdpr@powersolve.co.uk.

Your privacy choices and your rights

You can make choices about the personal information we hold on you and you also have legal rights that you can exercise by contacting us at gdpr@powersolve.co.uk.

Preferences

You can amend your preferences in relation to e-mail marketing literature you receive, on our behalf, by unsubscribing or opting out altogether using the link included at the bottom of any marketing communications.

Cookies

You may refuse to accept some technologies such as cookies by activating settings on your browser which allows you to refuse the setting of technologies such as cookies. If you refuse all cookies you may be unable to access certain parts of our site. If you do not activate these settings on your browser then you will be taken to have consented to the use of these technologies.

Right of Access

You have a right ask us whether or not we are processing personal data about you and, where this is the case, you may request access to this information as well as asking how it is being used, how long we will hold it for and whether we are sharing this information with any third party.  We aim to respond to any such request as promptly as we can and within one month of receiving a request.

Right to Data Portability

You have a right to receive your personal data in a structured, commonly used and machine-readable format to transmit this data to someone else.

Right to Rectification

You have a right to request that we rectify your personal data if it is found to be inaccurate.

Right to Erasure

You have a right to request that your personal data be erased (a right to be forgotten) if it is no longer being used by us for the purpose for which it was collected or if you choose to withdraw consent for us to use it.

Right to Restriction of Processing

You have the right to request that we restrict our processing of your personal data, for example profiling you for products/services that we deem suitable for you.

Complaints

You have a right to lodge a complaint if you think that we have infringed on your personal data rights.

Our privacy policy

We will occasionally update this Privacy Policy to reflect changes within our business systems or with improvement from customer feedback.

We welcome your feedback on any aspect of our privacy policy by contacting our Data Controller at gdpr@powersolve.co.uk.

Last updated May 2018

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